Returns

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In the event that the customer is not satisfied with the goods, but the goods are not defective within the Sale of Goods Act 1979, Parasym Health Accessibility Supplies reserves the right to refuse the return of the goods at our absolute discretion.

 

If the goods are accepted for return the customer is responsible for the cost of returns postage.  The following procedure and conditions apply:

 

(a) The customer must telephone the Company to advise the reason for return so that we can advise you accordingly depending on the type of product to be returned.

 

(b) Confirm in writing no later than 7 days from the date of delivery, the intention to seek a return of goods.

 

(c) If a return is authorised, the goods must be returned in their original condition and in the original packaging must be accompanied by a copy of the original invoice and or a Returns Note for pharmaceutical products.

 

(d) Parasym Health Accessibility Supplies reserves the right to raise a reasonable administration and / or restocking charge where necessary to cover costs. Whether or not a restocking charge applies, and the value of the restocking charge depends on the type of product. We do not set out to charge a fee, and do our best to minimise any costs which may arise.

 

(e) Under no circumstances will goods be accepted for return if they are damaged, subject to improper handling or abuse, have been partly opened or used or the seals and labels have been removed or tampered with.

 

(f) The Company accepts no responsibility for returned goods lost or damaged during transit.

 

Please check with us, before placing your order if unsure. We do not set out to charge a restocking fee, however if our suppliers charge us then we have no choice but to pass the costs on We do our best to minimise any costs which may arise.