Terms & Conditions
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This website is operated by Parasym Health Accessibility Supplies and the following terms and conditions apply to all transactions with Parasym. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. If you require further clarification please contact us.
1. Acceptance of orders
All orders are accepted by Parasym Health Accessibility Supplies are subject to these conditions of sale. No variation of these conditions will be accepted unless previously agreed in writing.
2. Customer’s Authority
Customers entering into transactions with Parasym Health Accessibility Supplies expressly warrant that they are authorised to accept and are accepting these Terms and Conditions not only for themselves but also as agents for and behalf of all other persons who are, or may become, interested in Parasym Health Accessibility Supplies’ goods, whether in whole or part.
3. Details and Specifications
Whilst we endeavor to ensure all specifications are correct at the time of publication, manufacturers may sometimes make alterations after publication. As such we can accept no responsibility for incorrect information.
Parasym Health Accessibility Supplies reserves the right to alter specifications of any given product and to withdraw any item without explanation or notification.
4. Prices
Parasym Health Accessibility Supplies reserves the right to change any prices without prior notice. In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
5. Payment
All non-credit account customers are required to pay Parasym Health Accessibility Supplies at the time of placing the order via credit or debit card, BACS transfer or cheque. If paying cheque or BACs, your order will only be processed once the funds have cleared into out bank account.
For credit account customers, payment of the invoice shall be due within 30 days of the invoice. In the event that the customer fails to pay any monies by the due date, Parasym Health Accessibility Supplies shall be entitled to charge interest on outstanding monies at the rate of 4% per annum over the base rate.
6. Cancellation and Variation
No cancellation or variation by the customer of any order or part of an order submitted to Parasym Health Accessibility Supplies shall be valid unless agreed in writing. Parasym Health Accessibility Supplies reserves the right to levy a cancellation or amendment charge. Parasym Health Accessibility Supplies reserves the right to cancel orders at our absolute discretion.
6a. Refunds
Should a refund be processed, the following applies:
You should allow 3-10 working days for the funds to appear back in your account, as the banks take this much time to process them. However we reserve the right to apply a credit up to 30 days after an order has been placed / a product returned to us for credit.
Delivery charges will not be credited unless an error was made on our part.
7. Delivery
We reserve the right to remove free delivery on any order at our discretion.
Due to the nature of products that we supply, all deliveries are sent via signed for service and require a signature on delivery. In the event that nobody is on the premises to sign for it, a calling card will be left so that you can arrange a redelivery.
8. Title and Risk
Title in the goods shall only pass to the customer when payment in full has been made to Parasym Health Accessibility Supplies .
The risk in goods sold to the customer shall pass to the customer upon tender for delivery.
9. Restriction of Liability
All goods must be checked by the customer at the time of delivery as signature of a consignment note without endorsement may constitute acceptance.
In the event that the customer is not satisfied with the goods, but the goods are not defective within the Sale of Goods Act 1979, Parasym Health Accessibility Supplies reserves the right to refuse the return of the goods in their absolute discretion.
10. Returns
The return of products must be accompanied by a completed returns form issued by Parasym Health Accessibility Supplies.
If goods are accepted for return, the following procedure and conditions apply:
(a) The customer must telephone Parasym Health Accessibility Supplies to advise the reason for return within 7 days of delivery.
(b) Confirm in writing no later than 7 days from the date of delivery, the intention to seek a return of goods.
(c) The customer is responsible for postage costs and courier costs to return the item to us. If you need assistance with this we can quote a price to arrange collection, however we do not accept responsibility for damages, caused by inadequate packaging / poor labelling.
(c) Goods must be returned in their original condition and in original packaging, and must be accompanied by a copy of the original invoice. Goods not in original packaging may incur a restocking charge dependent on the type of product.
(d) Parasym Health Accessibility Supplies reserves the right to raise a reasonable restocking charge / handling / admin charge to cover processing costs
(e) Under no circumstances will goods be accepted for return if they are damaged, subject to improper handling or abuse, have been partly opened or used or the seals and labels have been removed or tampered with.
(f) Parasym Health Accessibility Supplies accepts no responsibility for goods lost or damaged during transit.
11. Carriage Charges
Standard shipping and handling charge of 5.75 applies to orders under 100.00
12. Force Majeure
Parasym Health Accessibility Supplies will not be liable to the customer for any failure or delay in delivery of goods if it is due to any event beyond the reasonable control of Parasym Health Accessibility Supplies.
13. Applicable Law
These Terms and Conditions and the rights and obligations of the parties to the contract shall be governed, interpreted and construed solely in accordance with the Laws of England. The customer should not rely on any representations made by staff as they do not form part of the contract or collateral contract.
14. Company Details
Trading as: Parasym OU, Sakala tn 7-2, EE-10141 Tallinn, Estonia